Cancelling an order
Food is cooked to order and starts being prepared almost immediately, so an order can only be cancelled before the outlet begins preparing it.
To cancel, contact us as soon as possible. Contact details are listed on our Contact page.
When we cancel
We may cancel an order if the outlet is unable to fulfil it, if an item is unavailable, if your address turns out to be outside our delivery range, or if we cannot reach you. Where you have already paid, we refund the full amount.
If something is wrong with your order
If an item is missing, incorrect or not of acceptable quality, contact us on the day of delivery with your order number and, where possible, a photograph. We will replace the item or refund it.
How refunds are paid
Refunds are returned to the original payment method. Once we issue a refund, the money typically reaches your account within 5–7 working days, depending on your bank or card issuer.
For a cash-on-delivery order, a refund is arranged with you directly.
Payment taken but no order
If money has left your account and you have no order confirmation, do not pay again. Payments are reconciled automatically and a failed order is refunded in full. Contact us with the time and amount and we will trace it.